| Q1: | How do I place an order? |
| A1: | Step one would be to let us know the kind of decal you need. We can help you select the proper type if we know the use of the decal and where it will be applied. Step two would be to get us a copy of the graphics or layout you would like on the decal. Third would be to decide on a quantity of decal you would like to order. All of these will help us determine the price we can offer for the decal you are looking to buy. Once we have quoted you a price on the decal, and if you decide to place an order, we would get you a drawing of the decal. You would approve the decal and we would process your order. Back to Top
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| Q2: | Why is the pricing of the decals not listed on your website? |
| A2: | We offer hundreds of types of decals. In addition the layout and shape of each decal is dependent on the customers choice. Lastly we can run from 50 to thousands of decals in a single order. All of these items effect the pricing of a decal. We do not want to steer the customer to what is standard, but what is unique to their taste. This does not mean our decals will cost more in the long run. It just means that we have to work harder to make sure we are offering our customers the highest quality decals and the most cost effective price. The customers job is to define the decals. It is up to us to satisfy our customers in the area or layout, quality, price and service. This is where we are different from the rest. We want to satisfy you, not just offer you what we think you should get. Back to Top
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| Q3: | What payment methods are accepted? |
| A3: | We accept major credit cards and check payments upon prior approval. All orders must be paid for prior to shipment. Back to Top
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| Q4: | Who will be billing me? |
| A4: | Specialty Decals is a web-site that is run by Persitent Enterprises. All billing will come from Persitent Enterprises and checks should be made payable to Persitent Enterprises. Back to Top
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| Q5: | How are items shipped? |
| A5: | We us USPS, UPS and Fed Ex for shipping. Shipping charges are added to the cost of the purchase so we will be happy to ship by any means you specify. Otherwise we will work to ship your merchandise via the cheapest means. Please note that UPS and Fed Ex cannot deliver to Post Office boxes. Shipping charges will be calculated based on the published rates supplied on the shipping company’s website. (www.usps.com, www.ups.com, www.fedex.com) International orders will require longer delivery and exporting charges. Back to Top
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| Q6: | Will there be sales tax on my order? |
| A6: | Applicable sales tax (6.5%) will be billed for orders shipping to Minnesota with the exception of those that are tax exempt. A copy of your tax exempt certificate is required. Back to Top
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| Q7: | What type of art works best? |
| A7: | Vector Art works best since is scalable artwork that will not distort regardless of the size it is made on a product. Typical formats are: EPS – Encapsulated Post Script, AI – Adobe Illustrator, CDR – Coral Draw or PDF – Portable Document Format. Please do not let this stop you from getting your logo on an item. We will work with you to make your dream a reality. Back to Top
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| Q8: | Can you match a specific color used in our logo? |
| A8: | Yes – We can match virtually any color through (Pantone Matching System - PMS) Back to Top
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| Q9: | How soon would my decals be available? |
| A9: | Delivery can take anywhere from 7 to 30 days based on the layout work is required to design the decal. Once the graphics for the decal are approved and ordered it will generally take 7 to 14 days. We will advise you of delivery in our quote. Rush items are available but are generally not the standard. If we are running something for you on a regular basis we have a much better chance of getting it quicker. If this is a one-time purchase we suggest you place your order as soon as possible. Back to Top
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| Q10: | What is the exchange and return policy? |
| A10: | Your purchase is backed by our Satisfaction Guarantee. If the decals you ordered does not meet your expectations based on the graphics you approved, we will gladly exchange it or accept the return for a refund or credit within 15 days from the day you receive your order. If you need to return an item that is not to your expectations please contact us directly as soon as possible. SpecialtyDecals.com and Persistent Enterprises do not warrant any of the actual decals and they are provided as is. Warrnty issued would be covered under any warranty offered by the manufacture of the decal material. We will be glad to work with you to try and find an amicable solution in the unfortunate event that there is a quality issue. SpecialtyDecals.com personally inspects each shipment before delivery which will greatly reduce the chance of your receiving a defective product. Please note that shipping, handling and postage will not be refunded. All returns must be accompanied by a return merchandise authorization (RMA) number. Note: Return locations vary by manufacturer of the item; an RMA number must be obtained to ensure accurate and timely replacement or credit. All returned product must be in new and unused condition; "new and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Back to Top
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